FAQ
emergency recovery
+44 7733 853 799
Frequently Asked Questions
What services does On and Gone offer?
At On and Gone, we provide a range of roadside assistance and recovery services, including vehicle recovery, battery jumpstarts, fuel delivery, flat tire changes, car lockout assistance, and long-distance recovery.
Our pricing starts from £50 for basic roadside assistance, which covers the first 10 miles. We also offer standard and premium packages for longer distances or more extensive services. You can view our detailed pricing on our Pricing Page.
We provide towing and roadside assistance services across the United Kingdom. For long-distance towing, please contact us directly to discuss your needs.
We aim to respond as quickly as possible, typically within 30-45 minutes, depending on your location and traffic conditions. In case of high demand or traffic delays, we will keep you informed of our estimated arrival time.
If your car breaks down, the first step is to move it to a safe location if possible. Turn on your hazard lights and call us at +44 7733 853 799. Provide your location, a brief description of the issue, and we’ll dispatch a tow truck or roadside assistance vehicle to help you as quickly as possible.
Yes, we can tow your vehicle to any location you prefer, whether it’s your home, a nearby garage, or another destination. Please provide the address when booking our service.
No, we believe in transparent pricing. The price we quote is the price you pay, with no hidden fees. Additional charges only apply for services like extra mileage beyond the included distance.
Yes, On and Gone operates 24/7. Whether it’s day or night, you can rely on us for emergency towing and roadside assistance whenever you need it.
We accept various forms of payment, including credit/debit cards and online payments. Payment is collected after the service is completed.
If you need to cancel, please notify us as soon as possible. Cancellations made before the vehicle is dispatched are eligible for a full refund. If the vehicle has already been dispatched, cancellation fees may apply. Please review our Refund Policy for more details.